Hello MagicForm.AI Community,

Last week, we talked about the importance of setting SMART goals to drive your business forward. This week, we’re excited to share our very own SMART goals for 2025 and the steps we’re taking to achieve them. These goals are designed to help us focus on keeping you—our valued customers—at the heart of everything we do while expanding MagicForm.AI’s customer base.

Specific Goals

We the MagicForm.AI team have two primary objectives:

1. Enhance satisfaction for our existing customers by continuously improving the MagicForm.AI experience.
2. Welcome new customers by growing our user base by 100 in Q1 and reaching 1,000 new customers by the end of 2025.

Measurable Progress

We’re tracking key metrics, including:

• Customer retention and satisfaction scores (watch for a customer satisfaction survey).
• Website conversions from our newly improved site and MagicForm.AI’s assistance in the sales process.
• Customer acquisition through a targeted advertising campaign.

Achievable Actions

To meet our goals, we’re focusing on three main areas:

1. Enhanced Customer Experience:
    
   • Improved website design and streamlined purchase process.
    
   • Launching new features like private hosting, API access, SMS responses, WhatsApp conversations, and inbound phone calls. These features will be rolled out between January and March 2025.
    
   • Leveraging MagicForm.AI’s capabilities to improve customer support responses both on the user side of our platform and on our website, providing timely and accurate answers to potential customers’ questions.
 
2. Strategic Growth:
    
   • Introducing a new advertising campaign to expand our visibility.
    
   • Evaluating and refining our pricing to ensure competitive and customer-friendly options.
 
3. Transparent Communication:
    
   • Mid-January will mark the announcement of new upgrade plans and feature-based pricing for our original Lifetime Deal customers.
    
   • A customer satisfaction survey will help us understand how our existing customers perceive the improvements being made and their experience with the platform.

Relevant Objectives

Everything we’re doing at MagicForm.AI is rooted in our commitment to refining and improving our AI chatbot solution so that it’s fast, accurate, and productive on the sales and/or customer support journey. These new features and plans directly address the needs and feedback of our customers. We want MagicForm.AI to move to the head of the pack because it delivers exceptional value.

Time-Bound Milestones

• January-March 2025: Launch new features to enhance functionality.
• Q1 2025: Achieve 100 new customers.
• End of 2025: Reach 1,000 new customers while maintaining high customer satisfaction.

Excitement for What's Ahead

We’re thrilled about what’s ahead and grateful to have you as part of the MagicForm.AI family. Stay tuned for more updates in mid-January when we unveil exciting details about our new features and pricing options.

Let’s make 2025 a magical year together!

Warm regards,
The MagicForm.AI Team

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