Let’s jump right into one of the more exciting updates – we’re adding a MagicForm.AI chat app on Facebook. It’s ready for testing. If you have a Facebook business account and you are willing to try something new and give us feedback, please let us know by chatting with our chat agent.
We continue to provide the best website agent experience for you and your end users. You’ll notice that quite a few improvements have been made to the Dashboard this month, offering you significantly more customization for your specific end-users’ needs.
We need to hear from you
Please chat with our agent (include your email when you do), answering any or all of these questions:
- Can we add your story to our website and social media updates?
- How has MagicForm.AI improved your workflows?
- What do you appreciate about what we’re doing to resurrect and significantly improve a product that had languished for a year?
- What would you tell someone who’s considering MagicForm.AI?
Some of the most notable changes out of over 60 improvements completed in the last month are detailed below. We appreciate that you're using MagicForm.AI, and you can expect more improvements again next month.
Widget Updates
- You asked, and we delivered iframe embedding support to enable an iframe reference rather than direct script hosting.
- You asked, and we delivered a persistent Open option to keep the widget open on a page refresh or cookie changes.
- We further expanded the widget color options.
- Human handoff includes a label for notification of human interaction starting and closing. Have you tried using Human Handoff yet?
- Further expanded disclaimer font options to enable bold and semi-bold.
Dashboard Updates
- We’ve added easy navigation options for “Support” and “Recently Viewed Agents,” and we added a search feature to the Conversations tab to search across messages, lead information, and date ranges.
- We improved the Automations styling, separating each option for clarity.
- You asked, and we delivered – you’ll see allowed query prefixes and direct parameters to add additional url query string values into the chat context.
- You’ll notice that there’s now a logout page, making the logoff function cleaner and more obvious when you’re logged out.
- On the Conversations Tab, you’ll see some foreshadowing of new sources for leads. Coming soon: Facebook Messenger.
- Under Integrations, you may see Messenger as a new option. That’s Meta’s Facebook Messenger for a Facebook Business account. It’s not live yet for everyone. If you have Facebook Messenger and are willing to do some product testing, please let us know. Please, let us know which platform you want us to integrate with next.
Backend Updates
- With the new (last month) human handoff functionality, we’ve added conversation id log tracing and sending conversation id tag to human handoff.
- Also, with human handoff, we added backend support for client-side ending of the human handoff chat.
- We added a markdown format remover to outbound SMS messages.
- We added a webhook testing endpoint and refactor webhook trigger for reuse.
As you explore, you will notice many more options and advanced settings for the look and feel. If you like what you see, please let us know. If you want to see a specific product update, we want to hear your suggestions. We continue to implement the suggestions we receive after each month’s email update. Thank you for writing back. We read every message.
Best regards,
The MagicForm.AI Team
